Feedback and Complaints – Connect2Group

Your feedback matters to us. We value your comments, suggestions, compliments and any concerns you may have about our services.

If you’d like to share feedback about Connect2Group, a good first step is to talk with the staff member you’ve been working with. They know your situation and may be able to help resolve things quickly.

If you would still like to make a complaint, there are several ways you can do this:

Speak with any of our staff members — they will do their best to help and resolve your concern as soon as possible.
Email us at Quality@connect2group.org.au
Send a letter to 1A 38–44 Enterprise Street, Cleveland QLD 4163
Complete the form below

How we handle your feedback or complaint

We are committed to acknowledging your complaint within two business days. We aim to work with you openly and keep you informed throughout the process. At Connect2Group, we handle feedback and complaints in a fair, respectful, and timely way.

We encourage you to share your ideas, feedback, or concerns with us so we can continue improving our services together.

If you make a complaint with Connect2Group and are not satisfied with the outcome, you have the option to escalate your concern.

After you’ve tried to resolve the issue with Connect2Group, you can contact the NDIS Quality and Safeguards Commission for further support.

NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750
1800 035 544
contactcentre@ndiscommission.gov.au

Feedback and complaints form | NDIS